Six steps to an effective hospitality loyalty programme

Six steps to an effective hospitality loyalty programme

Loyalty programmes have long been the bastion of high street retailers who have used them effectively to drive engagement and increase sales. Hospitality, on the other hand, has been slower to embrace rewards programmes, but that trend is changing. Loyalty comes in...
Five reasons to move to an online schedule

Five reasons to move to an online schedule

Most of us have worked in a restaurant or food service chain at some point in our lives. If you were like me, finding out your shifts for the week was never a simple task. I’d have to drive to the venue and check the work schedule in the back office or call in and...
Improve venue communication

Improve venue communication

You would think something as second nature to people as communication would be easy to manage in the workplace.  After all, there are so many more pressing problems that need to be dealt with.  Maybe one of your servers just called in sick last minute, your delivery...
Understand ACTUAL labour costs before it is too late

Understand ACTUAL labour costs before it is too late

Of the five major costs in the hospitality sector – equipment, utilities, food, and a POS system – labour cost is one of the most important. Labour costs are not only one of your largest costs it’s also part of your prime cost – a key performance indicator...
Staff retention will lead to customer retention

Staff retention will lead to customer retention

Nobody’s happy when turnover rates spike but by improving staff retention will you also retain customers? A high turnover means money must be spent on qualifying and sourcing new staff members. The cost itself is one thing but paying for something that you aren’t...