Hospitality insights from Polaris Elements

Your first port of call for industry news, insights, tips and tools to help grow your business and keep ahead of the competition.

Busy cafe with lots of customers

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Controlling your controllables

With so many measures being pushed onto operators from external forces, at times it can be hard to feel in control of your own destiny. That is surely the case for business owners across the country as changes to National Insurance Contributions and the National Minimum Wage become a reality next month (April 2025). The […]

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Quantum

1-in-3 guests with allergens are put at risk

New research looking at how the hospitality industry handles customers with allergens and intolerances has found that 1-in-3 customers have been given incorrect information regarding ...

4 min read - November 29, 2024

 Lots of coins

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Hospitality on the Edge: Navigating the Cost-of-Living Crisis

Read this joint article by Polaris Elements and Hastee on how to navigate the cost-of-living crisis. ...

4 min read - July 23, 2024

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What do employees really want?

Despite being a popular industry, employee retention within the hospitality sector has always been a challenge. YouGov reported last year that staff turnover was at 30% ...

4 min read - July 8, 2024

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The Four-Day Working Week

How Did Weekends Start? Considering a four-day working week for your business? 100 years ago it was likely that you only had one day off (if ...

4 min read - October 24, 2023

 AI waiter

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AI Chatbot Reviews its Role in Hospitality

BII Magazine (Summer 2023) Polaris Elements’ Managing Director Neil Westwater tackles the issues surrounding AI and how it’s affecting hospitality – with the assistance of the ...

4 min read - August 7, 2023

ePoS

ePoS & mobile payment through one device

With over 40 restaurants across the UK, Turtle Bay is bringing the flair and flavour of Caribbean food out of the World Food aisle and into ...

5 min read - April 5, 2023

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FREE E-BOOK – Keeping your doors open

Every time we look at the National press, we can’t fail to see many of our fellow hospitality businesses struggling, downsizing or even closing ...

< 1 - February 2, 2023

mPay

Reasons why you should be using contactless payments

Contactless ordering and payment software offers a technical solution to help future-proof hospitality businesses and offers a sound investment at a time when every penny ...

2 min read - January 6, 2023

Quantum

Keeping your customers safe: The importance of understanding food allergens and intolerances

With recent government legislation, anyone working in hospitality will be aware of the importance of sharing important nutritional information across their menus with customers The ...

2 min read - January 6, 2023

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Reduce waste – Improve your bottom line

In the current climate of ever-increasing costs, rising inflation, and supply chain issues, it has never been more important to ensure that your business has ...

3 min read - November 21, 2022

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FREE E-BOOK – What hospitality employees want

With over 1.3 million job vacancies in the UK – the hospitality sector is failing to attract and retain its staff. Learn techniques to ensure that your ...

< 1 - September 29, 2022

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Breaching the 3 pm to 5 pm gap

Optimising your shift patterns so that they work for you and your employees is no easy task! As an employer, it is important that you ...

4 min read - February 16, 2022

 Hospitality specialist prep image

Quantum

Neil Westwater discusses how new tech is giving you back lost time – Article featured in the BII Magazine (Winter 2021)

Polaris Elements helps enable you to run a better, more efficient business through its tailored and relevant technology, says director Neil Westwater Bill gates said (...

4 min read - January 28, 2022

 hospitality retention

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Poacher proof your hospitality business – tips to retain your best workers

In a recent article, we shared tips on how to stand out from your competitors in the aggressive hospitality recruitment market. Where poaching the best ...

5 min read - December 3, 2021

 Hospitality recruitment

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Tips to stand out from the crowd when recruiting for your hospitality business

Over the next couple of weeks, we will be sharing with you some tips on how to recruit in a competitive and often aggressive market, ...

3 min read - October 25, 2021

ePoS

ePoS – How much value can it actually bring?

What’s the first thing that pops into your mind when someone says “hospitality technology”? If you are an entrepreneur or restauranteur, maybe it’s ...

5 min read - August 10, 2021

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Six steps to an effective hospitality loyalty programme

Loyalty programmes have long been the bastion of high street retailers who have used them effectively to drive engagement and increase sales. Hospitality, on the ...

3 min read - August 10, 2021

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Five reasons to move to an online schedule

Most of us have worked in a restaurant or food service chain at some point in our lives. If you were like me, finding out ...

2 min read - August 10, 2021

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Improve venue communication

You would think something as second nature to people as communication would be easy to manage in the workplace.  After all, there are so many ...

4 min read - August 10, 2021

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Understand ACTUAL labour costs before it is too late

Of the five major costs in the hospitality sector – equipment, utilities, food, and a POS system – labour cost is one of the most important. Labour ...

7 min read - August 10, 2021

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Staff retention will lead to customer retention

Nobody’s happy when turnover rates spike but by improving staff retention will you also retain customers? A high turnover means money must be spent ...

3 min read - August 10, 2021

"I have used Polaris Elements for over 10 years. They make life easy for us, handling all of our ePoS, payroll and end of week paperwork in a simple and effective manner. The team are hugely helpful and friendly, and nothing is ever too much trouble. Highly recommended."

Dan Shotton, Director, Prospect Pubs & Bars

"We’re delighted to have been awarded the Best Use of Technology award for the mPay launch with Polaris. It’s delivered significant improvements to the guest journey, and at the same time made life for our teams considerably easier. A huge thank you to all those involved in the project delivering such an important change in the way we operate"

Ben Hibbard, Marketing Director

“Seamless access to business intelligence through the Polaris Software suite has allowed us to make real-time business decisions easily. The Polaris PoS solution has been essential to achieving growth at Brewhouse & Kitchen by ensuring sales transactions are fast, easy and accurate.”

Kris Gumbrell, Executive Chairman