{"id":1244,"date":"2021-08-10T10:01:31","date_gmt":"2021-08-10T10:01:31","guid":{"rendered":"https:\/\/polaris-elements.co.uk\/?p=1244"},"modified":"2022-06-10T10:32:24","modified_gmt":"2022-06-10T10:32:24","slug":"improve-venue-communication","status":"publish","type":"post","link":"https:\/\/polaris-elements.co.uk\/improve-venue-communication\/","title":{"rendered":"Improve venue communication"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">You would think something as second nature to people as communication would be easy to manage in the workplace.\u00a0 After all, there are so many more pressing problems that need to be dealt with.\u00a0 Maybe one of your servers just called in sick last minute, your delivery of stock containing all the ingredients for tonight\u2019s specials never showed up or the plumbing is acting up again.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communication is the key to facilitating productive relationships between managers and employees.\u00a0 The problems mentioned above all have a quick, albeit annoying, fix.\u00a0However poor communication will only exacerbate these problems, leading to increased turnover and lower employee and customer satisfaction.\u00a0 To understand how communication drives productivity and results, you have to develop a familiarity with the risks of poor communication.<\/span><\/p>\n<p><b>The dangers of poor manager communication<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Poor communication equals poor service.\u00a0 Those who work in a restaurant can attest to the sudden and unpredictable stress that comes with a surge in patronage.\u00a0 There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.\u00a0 Your bartender forgetting to make a drink for one of your tables or your server bringing a plate to the wrong table is all it takes to throw off the rhythm of your staff.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At times, it\u2019s a civil war between your front-of-house and back-of-house teams.\u00a0 Poor communication can always broil down to an argument behind closed doors, but sometimes you aren\u2019t always that lucky.\u00a0 Should one of these altercations be noticed by a customer, you run the risk of receiving poor reviews, a damaged reputation, or worse yet, having an employee quit on the spot.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Good communication is not just a measure of how your staff work with each other, but also how you work with your staff.\u00a0 The following are habits to avoid at all costs when communicating with your staff:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yelling at underperforming staff (especially in front of customers).\u00a0 In fact, any form of yelling should be at the top of your \u201cdo not do\u201d list.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keeping your staff in the dark about upper management decisions.\u00a0 An informed staff is an efficient staff.\u00a0 Keeping them up to date with new objectives and areas that can be improved will be key in levelling up your restaurant.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not putting in any floor time.\u00a0 The best way to manage is to do so with your own eyes.\u00a0Observing how your staff communicates with each other and with your customers is crucial to locating what your staff is doing right, and what your staff is doing wrong.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Simple steps to improve restaurant management communication<\/b><\/p>\n<ol>\n<li><b> Pre shift meetings<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">One point to note before I start&#8230;.These should be fun!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s time to bust out that clipboard and write a checklist.\u00a0 The pre-shift meeting is a valuable management tool that lets you get your staff ready for the coming shift.\u00a0 Keep these short and sweet; 10 minutes tops.\u00a0 You don\u2019t want to lull your staff into a tedious meeting right before a long shift.\u00a0 Instead, you should hit all on the following points:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any promotions you have running<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any changes in policy, or remind them of especially pertinent policies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Featured items for the day<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take questions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a manager, this is your time to shine.\u00a0This is when you can transition from a boss to a coach by keeping your staff informed and encouraged.\u00a0 While you do want to be in the driver seat for these meetings, you don\u2019t want to do all the talking.\u00a0 It\u2019s imperative to give your staff a voice so that they can bring any issues to your attention.\u00a0 Sadly enough, 70% of employees are not engaged at work.\u00a0 This stems from management not taking time out of their day to facilitate discussion and promote task engagement.<\/span><\/p>\n<ol start=\"2\">\n<li><b> Positive Reinforcement\/Recognition<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Sometimes you just need to say &#8220;thanks\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Everyone seeks approval.\u00a0 It\u2019s something that has been hardwired into our heads since infancy.\u00a0One of the most common mistakes a restaurant manager can make is perpetuating the belief that positive reinforcement is best received as a tangible gift.\u00a0 WRONG.\u00a0 Not only are the best kinds of positive reinforcement more effective, they\u2019re also free.\u00a0 In fact, positive reinforcement and feedback are proven to stimulate the same neural pathways in your brain that cash stimulates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple \u201cthank you\u201d or pat on the back has proven to lead to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased levels of productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee loyalty<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved workplace morale<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">From a psychological standpoint, positive behaviour is a learned trait.\u00a0 Exercising positive reinforcement allows your staff to identify when they\u2019re doing something right.\u00a0 Over time, these habits become second nature as the person begins to associate that action with the feeling of being emotionally rewarded.<\/span><\/p>\n<ol start=\"3\">\n<li><b> Open Door Policy<\/b><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Making sure you are always available<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple solution to a common communication problem.\u00a0 Keeping the door to your office closed relays the message that you don\u2019t want to be disturbed.\u00a0 It\u2019s just like body language.\u00a0 Keeping your door shut is the equivalent of crossing your arms and throwing on headphones while speaking to someone.\u00a0 You could be missing out on valuable feedback from your staff and new opportunities to connect with your employees in a time of need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keeping your door closed creates a barrier between a manager and his\/her subordinates, and can convey disinterest, secretive behaviour, and untrustworthiness.\u00a0 Keeping that door open is proven to lead to closer working relationships, increased accessibility, and greater quality of communication.\u00a0 In fact, open door policies are the fastest way to access information.\u00a0 Studies show closed doors will inhibit serious and even urgent situations from being brought to the manager\u2019s attention.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You would think something as second nature to people as communication would be easy to manage in the workplace.\u00a0 After all, there are so many more pressing problems that need to be dealt with.\u00a0 Maybe one of your servers just called in sick last minute, your delivery of stock containing all the ingredients for tonight\u2019s [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1260,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[16],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improve venue communication - Polaris Elements<\/title>\n<meta name=\"description\" content=\"Great communication is key between all members of staff, especially in the hospitality sector, we share some proven techniques to create a happy team and customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/polaris-elements.co.uk\/improve-venue-communication\/\" \/>\n<meta property=\"og:locale\" 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