New research looking at how the hospitality industry handles customers with allergens and intolerances has found that 1-in-3 customers have been given incorrect information regarding allergens, or served food containing items they are allergic to when dining out. The...
The cost-of-living crisis in the UK is still hitting both hospitality businesses and their employees hard. As operational costs rise and consumers tighten their belts, hospitality businesses face the dual challenge of maintaining profitability while ensuring their...
Despite being a popular industry, employee retention within the hospitality sector has always been a challenge. YouGov reported last year that staff turnover was at 30% and 42% of people in hospitality left within 30 days. On top of that, the British Chambers of...
BII Magazine (Summer 2023) Polaris Elements’ Managing Director Neil Westwater tackles the issues surrounding AI and how it’s affecting hospitality – with the assistance of the AI-powered chat GPT4 to write this article. When I was asked to write an...
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